Surveys

2013 Contingent Buyers Survey: Net promoter scores for VMSs and MSPs

July 11, 2013

  • Among CW managers, VMS and MSP net promoter scores fell, but remain positive
  • Hiring managers are dissatisfied with VMSs and MSPs
  • Larger buyers are more satisfied than smaller buyers with their VMSs and MSPs

2013 Contingent Buyers Survey: Awareness and use of online staffing

July 11, 2013

  • Awareness of online staffing has increased since 2012
  • Although hiring managers are less likely to be aware of online staffing, aware hiring managers are much more likely than aware CW managers to make use of online staffing

2013 Contingent Buyers Survey: Payment terms for staffing firms and MSPs

July 9, 2013

  • Benchmark payment times for staffing firms, MSPs
  • Large buyers typically take longer to pay

2013 Contingent Buyers Survey: Buyers' international presence

July 3, 2013

  • Information on which North America-based buyers have an international presence, and which are interested in expanding their program to cover new areas

2013 Contingent Buyers Survey: Evolution of supplier management strategies

July 1, 2013

  • Most common management strategies in use today include approved lists of suppliers, vendor management systems (VMSs), programs to encourage use of woman- and minority-owned suppliers, managed service providers (MSPs) and use of domestic outsourcing
  • Large buyers were more likely to manage... More

2013 Contingent Buyers Survey: VMS and MSP trends

June 27, 2013

  • The three year moving average of MSP use and VMS use remained stable in 2013, comparable to same levels reached in 2011 and 2012
  • Larger buyers tend to be heavier users of VMS and MSP

2013 Contingent Buyers Survey: Use of SLAs and Key Performance Indicators for managing MSPs

June 27, 2013

  • Use of SLAs standard practice for managing MSPs
  • Most common KPIs include stakeholder satisfaction, time to fill (cycle time), cost savings, fill rate, minimizing turnover and worker quality

2013 Contingent Buyer Survey: Recommended background check suppliers and suppliers serving Asia/Pacific, Mexico/Latin America

June 20, 2013

  • Buyers recommended suppliers in the Asia/Pacific and Latin America regions, as well as background checking vendors

2013 Contingent Buyer Survey: Who's trying new suppliers? Who's consolidating?

June 18, 2013

  • Since 2007, the proportion of buyers who are interested in trying new suppliers or consolidating existing ones has increased steadily.
  • In general, interest in consolidating suppliers and trying new ones pervades almost every type and size of buyer.

2013 Contingent Buyer Survey: Top skill purchases & recruiting challenges

June 17, 2013

  • Information on top skill purchases by specific buyer industry
  • Toughest recruiting challenges by skill segment