Surveys

2013 Staffing Company Survey: Staffing firm priorities

November 7, 2013

  • As in every year the Staffing Company Survey has been conducted, respondents reported their company's top priority to be growing revenue. 
  • When comparing responses from the current survey with past results, we found three groups of priorities in descending order of importance: Growing revenue,... More

2013 Staffing Company Survey: Trends in staffing firm attitudes and opinions

October 17, 2013

  • This year, in addition to the internet and globalization, staffing firms were net-positive with regards to outsourcing, the economy (first time since 2009), and RPO.
  • With the exception of government regulation and the legal environment, the one year trend for all factors moved in the positive... More

2013 Staffing Company Survey: Most concerning legislative issues facing staffing firms today

October 17, 2013

  • We asked staffing firms the open-ended question: “Of the current legislative and/or regulatory issues affecting your business, which most concern you, and why?”
  • The vast majority of the 343 responses we received (80%) concern the Affordable Healthcare Act.
  • Immigration reform and background... More

2013 Staffing Company Survey: How are firms responding to online staffing?

October 15, 2013

  • We asked staffing firms: “How is your firm responding to the opportunity/competitive threat represented by fully automated online staffing services?”
  • A majority of 534 respondents were either unaware of such services (25%), or were not interested/concerned (55%)
  • Other firms were considering... More

2013 Staffing Company Survey: Staffing firms’ best and worst strategic decisions

October 15, 2013

  • We asked staffing firms: “Looking back, what would you say is the single best/worst strategic or tactical decision your firm has ever made, and why?” 
  • Among staffing firms’ best strategic/tactical decisions, the most common response was "staying focused on a segment/niche"... More

2013 Staffing Company Survey: Reported M&A multiples and activity

October 1, 2013

  • Median multiples paid for acquisitions in 2013 were 0.6x revenue, and 3.0x EBITDA
  • These values were flat over the previous year, though the range of revenue multiples was more dispersed than in previous years
  • The range of EBITDA multiples we received was similar to last year, with slightly more... More

2013 Staffing Company Survey: Which website design attributes drive staffing firm business success?

September 25, 2013

  • We asked staffing firms to rate (on a scale from 0 to 10) how much they think their current website contributes to business success. On average, staffing firm websites received a grade of 5.6/10.
  • Sixty-four percent of staffing firms reported that their website’s focus was evenly mixed between... More

2013 Staffing Company Survey: Staffing firm expectations and plans in response to the Affordable Care Act

September 20, 2013

  • Thirty-eight percent of staffing firms expect a revenue decrease associated with ACA, while 44% expect a revenue increase. Eighteen percent do not anticipate an effect either way. 
  • Firms in the IT segment were more likely than the average firm to expect a revenue decrease associated with... More

2013 Staffing Industry Sales Force Compensation Survey: Executive Summary

July 31, 2013

  • Study of staffing sales force salary and incentives 
  • Includes best practices around sales compensation
  • 98 staffing firms surveyed

2013 Contingent Buyers Survey: Net promoter scores for VMSs and MSPs

July 11, 2013

  • Among CW managers, VMS and MSP net promoter scores fell, but remain positive
  • Hiring managers are dissatisfied with VMSs and MSPs
  • Larger buyers are more satisfied than smaller buyers with their VMSs and MSPs