Surveys

2010 Contingent Buyer Survey: Trends in HRO & RPO usage

June 7, 2011

  • 18% of buyers currently use HRO, up from 13% in 2007
  • 22% of buyers currently use RPO, up from 14% in 2007
  • Continued growth for both is projected

2010 Contingent Buyer Survey: Buyer satisfaction with MSP and VMS

May 27, 2011

  • Buyers gave MSP 2% net promoter score, VMS gets 7%
  • Buyers who report higher on-time placement give higher scores
  • Also important: communication, buyer control of VMS and MSP

2010 Contingent Buyer Survey: Who’s hiring new suppliers, and who’s consolidating existing ones?

May 26, 2011

  • 26% of buyers are trying new suppliers, 59% are consolidating
  • Buyers in energy/chemical among most interested in new suppliers
  • Buyers of engineering/design skills also more interested

2010 Contingent Buyer Survey: Offshoring

May 25, 2011

  • 42% of CW buyers use significant amounts of offshore outsourcing
  • 2012 estimate: 47% of CW buyers
  • SOW usage correlated to offshoring

2010 Contingent Buyer Survey: Buyer satisfaction with contingent staffing suppliers

May 24, 2011

  • Primary staffing supplier GPA was 3.02
  • Communication and on time placement key factors affecting buyer satisfaction
  • VMS users no longer more satisfied

2010 Contingent Buyer Survey: Internal resources dedicated to CW management

May 17, 2011

  • 57% of buyers spend majority of time on CW
  • Average CW management size: 2 FTEs
  • Frequent vendor communication saves time

2010 Contingent Buyer Survey: Evolution of supplier management strategies

April 25, 2011

  • VMS, MSP juggernaut continues
  • CW managers incorporating SOW
  • RPO, HRO gaining traction

2010 Contingent Buyer Survey: Buyer interest in women & minority-owned (WMBE) staffing suppliers

February 3, 2011

  • WMBE certification an advantage with half of contingent buyers
  • Large buyer companies especially interested
  • Least interested in WMBE: buyers in manufacturing/logistics
     

2010 Contingent Buyer Survey: Initial findings

December 21, 2010

  • Seventh annual contingent buyers survey
  • Full questions and summary answers
  • Latest buyer plans, spend, strategies
  • More detailed reports on this data to follow

2010 Contingent Buyer Survey: Buyers’ advice to MSPs

December 10, 2010

  • 217 buyers queried on what they want from MSPs
  • Buyer responses distilled to nine key themes
  • #1: Be a strategic partner