2012 Temporary Worker Survey: What Are Staffing Firms Doing Right? What Could They Do Better?

April 30, 2012

  • Top thing to improve: "communications," cited more frequently than pay or benefits
  • In general, soft factors very significant for temps
  • Among temps who liked agency, many cited positive attitude of staff, good communication, timely pay

2012 Temporary Worker Survey: How did you first learn about your current staffing firm?

April 19, 2012

  • #1 way temps found agency: "they contacted me"
  • Referrals, job board, and web searches also cited frequently
  • Less effective than expected: Social networking, branding

2011 Contingent Buyer Survey: Where do contingent workforce managers come from?

April 16, 2012

  • Half of all CW managers said they have past experience in procurement, 43% in HR, 30% in staffing and 24% in IT.
  • A quarter of buyers said that they had been a temporary worker and 7% an independent contractor.

2011 Contingent Buyer Survey: Does using contingent labor save money, and if so how much?

April 12, 2012

  • Median reported savings from contingent labor: 13%
  • All categories of buyer report median and average savings
  • Median hard savings target: 8%

2011 Contingent Buyer Survey: Contingent buyer satisfaction with VMS and MSP

March 27, 2012

  • Buyers gave their VMSs net promoter scores of 24% and scores of 27% to their MSPs
  • Net promoter score by industry, size, skill segment, management level, department and prior experience

2011 Contingent Buyer Survey: Contingent worker assignment limits

March 26, 2012

  • Over three quarters of respondents with assignment limits said legal/co-employment risks were their reason for having assignment limits
  • Labor lawyers have said that assignment limits provide little protection against co-employment risks
  • Over one third of buyers have no assignment limits.... More

2011 Contingent Buyer Survey: Compensation of contingent workforce managers

March 23, 2012

  • Median salaries, bonuses, total compensation and size of raises for contingent workforce managers by various categories, including industry, primary skill purchased, management level
  • More detail on how bonuses are determined

2011 Contingent Buyer Survey: Where do buyers get their non-agency contingents?

March 23, 2012

  • Only about half of non-agency contingents are sourced directly by those applying for contingent positions, with the remaining contingents sourced from former full-time workers, temps and full-time job applicants
  • Larger buyers hire greater proportions of their non-agency contingents from the ranks... More

2011 Contingent Buyer Survey: Vendor bidding models and staffing agency rate structures

March 9, 2012

  • Use of "primaries" vendor bidding models has increased sharply since 2007
  • Nearly two thirds of buyers cap bill rates
  • Large buyers are more likely to use open bidding models than small buyers

2011 Contingent Buyer Survey: Which buyers require suppliers to use E-Verify?

February 28, 2012

  • Only a minority of buyers reported requiring staffing firms to verify the employment eligibility of temps using E-Verify.
  • However, buyers of industrial/logistics/transportation staffing bucked that trend, with over three-quarters requiring use.