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2014 Contingent Buyers Survey: Trends in satisfaction with staffing suppliers, VMS, MSP, and job boards

  • A satisfaction score for staffing suppliers (NPS) was measured at -19%, down 30 percentage points since 2011
  • Satisfaction with VMS also declined - NPS is now 3%, down 21 percentage points since 2011
  • Buyers were least satisfied with job boards, which scored a NPS of -33%, largely due to dissatisfaction among procurement executives




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