Operational Metrics & Best Practices

US Statutory Expense Tool: April 2021 Update

May 20, 2021

  • Use this tool to benchmark your firm's statutory expenses
  • Contains rates and benchmarks regarding SUTA, FUTA, Workers' Comp, Social Security, and Medicare by state for the period 2010 to 2021
  • Perform scenario analysis to understand the dollar impact for various wage levels

North America Temporary Worker Survey 2021: How often do temps use rating sites and which do they use?

April 21, 2021

  • Temp use of rating websites varies by skill set
  • Five rating websites are most popular
  • 1,800 temporary workers surveyed

North America Internal Staff Survey 2021: What should be automated?

March 21, 2021

  • Internal staff perspective on what would be most helpful to automate
  • Questions about web functions, apps, operational automation
  • Over 5,000 internal staff respond

North America Internal Staff Survey 2021: Lessons learned from adapting to COVID-19 crisis

March 15, 2021

  • Staff give management high marks on dealing with COVID-19
  • Top lesson learned: remote work more practical than thought
  • 10,000 internal staff surveyed

Best Practices in Remote Working For Staffing Firms

March 6, 2021

  • The six key advantages of making your firm remote work capable
  • How to keep remote staff connected, engaged, and happy
  • 19 pages of advice and information specific to staffing

North America Temporary Worker Survey 2021: Temporary worker perception of age, gender and racial fairness

March 4, 2021

  • 2,000 temporary workers surveyed on fairness of treatment with respect to age, gender, and race
  • Most feel staffing firms are treating them fairly
  • Widespread perception staffing firms are fairer than working world generally

North America Internal Staff Survey 2021: Internal staff perception of diversity and inclusion at staffing firms

March 4, 2021

  • 10,000 staffing firm internal staff surveyed on diversity and inclusion
  • Most feel staffing firms are treating them fairly
  • Widespread perception staffing firms fairer with respect to age, gender and race than working world generally

Latin America Legal Update Q4 2020

January 14, 2021

  • In this report, we round up the legal developments affecting the workforce solutions ecosystem across Latin America in Q4 2020:
  • Mexico: Minimum wage increase approved; Proposals to ban outsourcing and subcontracting labor      

Staffing Executive Compensation Analysis: 2020 Update

December 14, 2020

  • Total compensation declined by a median 0.5% in 2019 in our study of 85 executives at 44 publicly traded staffing, executive search, and other workforce solutions firms globally. 
  • Americas firms posted the highest median compensation at USD 1,577,142. Firms in Europe, the Middle East, and... More

North America Staffing Company Survey 2020: Terms of service: days payable, discounts, indemnification, guarantees

November 4, 2020

  • Days payable: 30 days most typical
  • Discounts for early payment rare and small
  • About half of clients typically covered by indemnification agreements
  • Larger firms and professional firms more likely to offer discounts, special terms