Operational Metrics & Best Practices
Publisher's Letter
May 30, 2006
Perspective -- Practice what you preach
May 25, 2006
Be aggressive in attracting and keeping top salespeople
Top Company Profiles
May 25, 2006
Top Company Profiles
May 25, 2006
'One Keane' plan -- trim costs, grow margins
March 9, 2006
Former Wipro executive comes aboard to eliminate 'fiefdoms'
Perspective -- Software and services in the world of workforce management
February 22, 2006
What is really important?
Savvy clients getting tougher in negotiating contracts
February 22, 2006
Large-volume deals popular but demanding