Operational Metrics & Best Practices

2013 Staffing Company Survey & 2008-2012 Cumulative Index

December 18, 2013

  • Staffing firm plans for Affordable Care Act
  • What makes for an effective website?
  • Top recruiting tactics, what works--and what doesn't
  • Best and worst strategic decisions
  • 415 page report summarizes 6 years of surveys

Information Technology Issues & Trends

December 13, 2013

The aim of this report is to provide an overview of the current technology challenges facing staffing firms, as well as the opportunities available to them to reduce cost, better align IT with the business, and deliver more innovative services.


For the CFOs: The Role of Finance in Strategic Planning

December 5, 2013

  • Panel of CFOs discusses the role of finance in a staffing company
  • Panelists share which finance metrics they find the most useful
  • Spending priorities, M&A, and costs of Affordable Care Act implementation discussed

2013 Staffing Company Survey: What percent of staffing firm revenue comes from top clients?

November 22, 2013

  • We asked staffing firms for the percent of revenue they derive from their top client, as well as their top five clients.
  • Among all staffing firms, the median percent of revenue derived from a single client was 20%.
  • The median percent of revenue derived from the five largest clients was 50%. ... More

2013 Staffing Company Survey: Highest bang-to-buck direct hire and temporary recruiting tactics

November 13, 2013

  • Staffing firms reported the direct hire recruiting tactic with the highest bang-to-buck return on spend/effort to be Linkedin (32% of respondents). A significant portion of respondents also selected: Job boards (25%), recruit from existing candidate list (20%), and list jobs on company website... More

2013 Staffing Company Survey: Staffing firm priorities

November 7, 2013

  • As in every year the Staffing Company Survey has been conducted, respondents reported their company's top priority to be growing revenue. 
  • When comparing responses from the current survey with past results, we found three groups of priorities in descending order of importance: Growing revenue,... More

Lexicon of Contingent Workforce-Related Terms

November 5, 2013

  • One of the major challenges facing contingent workforce program managers and executives is ensuring that a common language is used. A lack of common definitions can cause severe communication problems.
  • To help alleviate the issue, this newly revised lexicon suggests a set of "working definitions"... More

2013 Staffing Firm Executive Compensation Analysis

September 4, 2013

  • Total compensation fell by a median 4.52 percent in 2012 at U.S.-based public staffing firms, according to an analysis of executive compensation that looked at the two most highly paid executives at a selection of publicly traded staffing firms.
  • Median total compensation for the top two executives... More

2013 Staffing Industry Sales Force Compensation Survey: Executive Summary

July 31, 2013

  • Study of staffing sales force salary and incentives 
  • Includes best practices around sales compensation
  • 98 staffing firms surveyed

2013 Contingent Buyers Survey: Payment terms for staffing firms and MSPs

July 9, 2013

  • Benchmark payment times for staffing firms, MSPs
  • Large buyers typically take longer to pay