Operational Metrics & Best Practices
Statement of Work for Projects or Services
November 9, 2023
Use this report as a reference tool to:
- Understand the key components that are included in a Statement of Work (SOW)
- Create contractual commitments and evaluate SOW contract clauses related to deliverable evaluation, phased payment structures, escalation process, and project termination
- Translate... More
North America Staffing Company Survey 2023: Training options offered to temporary workers
November 3, 2023
- Nearly two-thirds of staffing agencies offer temps some training
- Free online training most common method
- Safety, IT, client-specific are common skill sets trained
North America Staffing Company Survey 2023: Frequency of pay and methods of pay for internal staff and temporary workers
October 29, 2023
- Pay frequency and method varies by industry skill segment
- Trend in pay frequency and future plans
- Over 400 staffing firms surveyed
North America Staffing Company Survey 2023: Staffing firm five-year branch office plans
October 24, 2023
- More staffing firms to expand branch networks than cut them
- Interest in branch expansion higher than previous years
- Industrial and IT firms have most radical plans
The Staffing Company Tech Stack 2023 Update
October 15, 2023
- The staffing company tech stack is also evolving to meet generational change in the workforce and attitudes towards work access and work relationships. With mobile apps, on-demand and self-service capabilities, and the ubiquity of well-established communications technologies, it is no surprise... More
North America Staffing Company Survey 2023: Staffing firm plans for use of vendor-provided services
October 14, 2023
- Staffing firms were asked about plans for use of 32 vendor-provided services
- Responses revealed which services are "booming" and which not
- Over 300 staffing firms surveyed
North America Staffing Company Survey 2023: Staffing firm preparations and plans for recession, and tips on how to survive a recession if it comes
October 5, 2023
- What staffing firms are doing to prepare for possible recession
- Eight actionable tips on how to survive, from firms that made it through the Great Recession
- Over 400 staffing firms surveyed
Environmental, Social and Governance Trends Among Staffing Firms
October 5, 2023
- Environmental Social and Governance (ESG) issues have leapt up the corporate agenda over the past few years driven by regulatory impositions on publicly-listed companies and a heightened sense of urgency among investors, customers and employees.
- While larger publicly-listed firms have been at... More
Building a Supplier Performance Scorecard Guide
September 25, 2023
Use this report as a reference tool to:
- Understand the benefits and challenges of building a supplier performance scorecard
- Establish effective Rules of Engagement (ROE), Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and determine any implications if these are not met ... More
North America Staffing Company Survey 2023: Remote work for temporary workers and internal staff, its effect on operations, and recommended best practices
September 23, 2023
- Detailed temp and staff remote work trends by skill segment
- How remote work affects temp operations--and how to mitigate downsides
- Over 350 staffing firms surveyed