Operational Metrics & Best Practices

North America Staffing Company Survey 2016: Internal Staff and Temporary Worker Satisfaction Surveys

October 8, 2016

  • Most staffing firms survey internal staff and/or temps
  • Internally-generated satisfaction surveys most common
  • Larger firms more likely to use an outside vendor

North America Staffing Company Survey 2016: “Bench model” usage rates and best practices

September 21, 2016

  • 25% of staffing firms use bench model to some degree
  • But nearly twice that many expect to in next ten years
  • Staffing execs offer advice about when/how to use it

North America Staffing Company Survey 2016: Staffing firm use of self-insurance vs. conventional healthcare insurance

September 6, 2016

  • 317 staffing firms surveyed
  • One in five self-insure for temp healthcare
  • Largest firms most likely to self-insure

MSP Market Developments: Part 2

August 24, 2016

  • Understand the size and growth of the global MSP market
  • Identifies dominant work arrangements, sourcing models, program types, funding and pricing models
  • Captures high level services adoption
  • Identifies market size by buyer market size, industry and occupational classifications   ... More

US IT Staffing Benchmarking Survey 2016: Summary Report

August 23, 2016

  • Summary of findings; full report available only to survey participants
  • The 17 survey respondents represent a total of $2.1 billion in IT staffing revenue in 2015
  • Total IT staffing revenue among the survey respondents grew 9.3% year-over-year in 2015, driven by an increase of 8.7% in volume (hours... More

North America Internal Staff Survey 2016: Satisfaction with employers (or lack thereof), and what drives it

July 5, 2016

  • 15,000 staffing firm internal staff surveyed
  • Key to satisfaction: good work environment, leadership
  • Option to work at home also a plus

North America Internal Staff Survey 2016: For your firm, what is its greatest strength, weakness, opportunity, and threat?

June 20, 2016

  • 9,000+ internal staff identify staffing firm strengths, weaknesses, opportunities, threats
  • Biggest strength: people and how they are managed
  • Biggest weakness: compensation & benefits

North America Temporary Worker Survey 2016: What information should staffing firms do a better job communicating?

May 23, 2016

  • Temps want better communications even more than better pay
  • Top area for improvement: feedback on job performance
  • What staffing firms already communicate well: job opportunities

The Futures of Work from Foresight Alliance

May 14, 2016

Citation from the Foresight Alliance

Listing the driving forces for the future of work

Investigating the Gig Economy


North America Temporary Worker Survey 2016: How should staffing firms recruit temporary workers?

April 20, 2016

  • 2,300 temps offer advice on how to recruit them
  • Responses summarized in nine tactics
  • Who to recruit, how, and what to say