Operational Metrics & Best Practices

North America Temporary Worker Survey 2017: What temps wish their staffing firms had told them before their assignment

January 28, 2017

  • Six areas of communication identified in need of improvement
  • Parking, dress code, benefits, hours not always clear
  • Over 5,000 temps from 38 firms surveyed

Workforce Solutions Buyers Survey: Temp-to-perm conversion rates

January 25, 2017

  • Temp-to-perm conversion rates for large (1,000+ FTE employee) North American contingent workforce programs
  • Conversion rates by company size, industry and skill segment
  • Distribution of temp-to-perm conversion rates

North America Staffing Company Survey 2016: Job order productivity metrics

December 27, 2016

  • 300 staffing firms surveyed
  • Job order metrics for recruiters and for salespeople
  • Job order metrics for temporary staffing and for direct hire

US Statutory Expense Tool: December 2016 Update

December 22, 2016

  • Use this tool to benchmark your firm's statutory expenses
  • Contains rates and benchmarks regarding SUTA, FUTA, Workers' Comp, Social Security, and Medicare by state for the period 2010 to 2016
  • Perform scenario analysis to understand the dollar impact for various wage levels

North America Staffing Company Survey 2016: Temporary worker payroll: propensity of W-2 vs. 1099 payment methods

December 20, 2016

  • About half of staffing firms use 1099 workers to some degree
  • Use of 1099s very light among commercial firms
  • But on average among IT firms, 28% of temps are 1099

2016 Front Office Staffing Software Vendor Landscape

December 20, 2016

  • Trends in front office software landscape
  • Technical survey of seven front office software providers
  • List of 3rd parties that provide front office staffing software

North America Workforce Solutions Buyers Survey 2016: Satisfaction with Staffing Supplier VMS MSP and Advice to Staffing Firms

December 6, 2016

  • Report contains buyer satisfaction scores for primary staffing supplier, VMS, and MSP
  • Historical trend in Net Promoter Scores (NPS) also displayed
  • Report includes open-answer advice to staffing suppliers from buyers on how to best increase buyer satisfaction

North America Staffing Company Survey 2016: Three benchmark ratios -- temporary workers/branch, temporary workers/internal staff, internal staff/branch

November 29, 2016

  • Median temps/branch = 105; median temps/staff = 10
  • Benchmark ratios vary markedly by staffing segment
  • Over 300 staffing firms surveyed

North America Staffing Company Survey 2016: Temp-to-hire Conversion Rates, Fees, and Policies

November 2, 2016

  • One in five temps convert to perm
  • Commercial temps three times more likely to convert than professional
  • Reported conversion fees declined from 2009

Staffing Executive Compensation Analysis: 2016 Update

October 18, 2016

  • Total compensation fell by a median 3.04% in 2015 among the two highest-paid executives at a selection of 60 publicly traded staffing firms, search firms, job boards, PEOs and online staffing platforms. The firms were based in North America, Europe, Asia-Pacific and Africa.
  • Median total compensation... More