Operational Metrics & Best Practices

Seven Attributes: Providing Services, SI Review September 2009

September 9, 2009

3 of 7 Attributes of Highly Competitive Staffing Firms. Staying Tight with Your Customers

Successful Selling in a Downturn, SI Review September 2009

September 9, 2009

Staying afloat in the recession.

Staffing Your Sales Team, SI Review September 2009

September 9, 2009


Case Study: The Reserves Network, SI Review September 2009

September 9, 2009


Better, Smarter & Cheaper in a Recession, SI Review September 2009

September 9, 2009

Why marketing still matters and how you can do it

Case Study: The Delta Companies, SI Review August 2009

August 12, 2009


My Take: Quantify Quality to Improve Service and Profits, SI Review August 2009

August 12, 2009


Seven Attributes: Building Relationships, SI Review August 2009

August 12, 2009

2 of 7 Attributes of Highly Competitive Staffing Firms

Staffing firm per branch metrics

August 10, 2009

Benchmarks to measure per branch performance
Revenue/office, gross margin/office, EBITDA/office
Segment specific: industrial, office/clerical, IT, healthcare

2009 staffing company survey: How often do temps return for another assignment?

July 30, 2009

Median candidate return rate: 76%-80%
A quarter of firms report return rates of 86%-90% or higher
Even direct hire candidates come back 56%-60% of the time