Operational Metrics & Best Practices

Case Study: The Reserves Network, SI Review September 2009

September 9, 2009


Better, Smarter & Cheaper in a Recession, SI Review September 2009

September 9, 2009

Why marketing still matters and how you can do it

Case Study: The Delta Companies, SI Review August 2009

August 12, 2009


My Take: Quantify Quality to Improve Service and Profits, SI Review August 2009

August 12, 2009


Seven Attributes: Building Relationships, SI Review August 2009

August 12, 2009

2 of 7 Attributes of Highly Competitive Staffing Firms

Staffing firm per branch metrics

August 10, 2009

Benchmarks to measure per branch performance
Revenue/office, gross margin/office, EBITDA/office
Segment specific: industrial, office/clerical, IT, healthcare

2009 staffing company survey: How often do temps return for another assignment?

July 30, 2009

Median candidate return rate: 76%-80%
A quarter of firms report return rates of 86%-90% or higher
Even direct hire candidates come back 56%-60% of the time

2009 staffing company survey: How often do candidates decline an assignment?

July 22, 2009

Median candidate decline rate is 11%-15%
Median rate roughly double in healthcare, creative/marketing
Ouch: a tenth of firms report decline in rates of 41% or more

2009 staffing company survey: Benefits offered to temporary workers

July 10, 2009

Most commonly offered benefit: paid vacation
25% give same medical ins to temps as staff get
Vulnerable: Small firm benefits not competitive
IT staffing firms offer temps best benefits
Staffing firms selling to govt also generous

Seven Attributes -- How to Lead, SI Review July 2009

June 29, 2009

1 of 7 Attributes of Highly Competitive Staffing Firms