Operational Metrics & Best Practices
Selling to the US Federal Government: Staffing Firms Seeking a Mentor-Protege Partnership: 2018 Update
July 31, 2018
- Report highlights 52 staffing firms interested in selling to the US federal government via a Mentor-Protege partnership
- Eleven firms self-identified as potential mentors while 41 firms self-identified as potential proteges
North America Temporary Worker Survey 2018: Temporary worker demographics and work experience statistics
June 9, 2018
- Temp gender and age distribution
- Weekly hours, assignment length, temp career length
- Number of agencies temps use
North America Temporary Worker Survey 2018: Satisfaction with staffing agencies and buyer clients, and what drives it
May 30, 2018
- Nearly 4,000 temps rate their agencies and clients where placed
- Temp satisfaction generally very high
- Key drivers of satisfaction identified and listed
MSP Model Overview
May 21, 2018
- This report outlines MSP models that can be used successfully in 22 of the main staffing markets across the globe
- There is no one-size-fits-all MSP solution, and hirers should conduct risk and impact assessments before selecting the right models for different countries
North America Temporary Worker Survey 2018: Temporary worker awareness and use of staffing firm websites and apps
May 6, 2018
- Website demos markedly increase temp usage
- Feature temps most want but don't have: rate clients
- Temps suggest four improvements
MSP/VMS Program Participation Part 3 How staffing suppliers can be profitable
April 16, 2018
- Insights and key recommendations for how staffing suppliers can be profitable where they are looking to become a supplier through a contingent workforce program that is using or introducing an MSP and/or VMS solution.
MSP/VMS Program Participation Part 2: How staffing suppliers can stay on the list and grow their business
April 6, 2018
- Insights and key recommendations for staffing suppliers to limit the risk of being removed from the Approved Supplier List (ASL) of a newly implemented, or on-going and established MSP/VMS program and improve the opportunities to grow business when being added to the ASL.
North America Internal Staff Survey 2018: Internal staff job satisfaction (or lack thereof), and what drives it
March 22, 2018
- Internal staff give staffing firm employers a 63% NPS
- Key to satisfaction: good leadership and positive work environment
- Non-monetary incentives and work/life balance highly valued
Staffing Trends in 2018
February 23, 2018
- This report takes a high-level look at the key trends impacting the global staffing industry in 2018.
- Senior staffing executives can use this information to better understand the broad trends likely to impact their business.
MSP/VMS Program Participation Part 1 How staffing suppliers can get on the list
February 13, 2018
- Insights and key recommendations for staffing suppliers who are looking to become a supplier through a contingent workforce program that is using or introducing an MSP and/or VMS solution.