Operational Metrics & Best Practices

North America Staffing Company Survey 2019: Staffing firm investments and management priorities

October 26, 2019

  • People are still #1 investment
  • But technology is seeing increased emphasis
  • Management's top priority: increasing revenue

North America Temporary Worker Survey 2019: Importance of in-house recruiters and what recruiters could do better

August 12, 2019

  • Temps split on whether recruiters need to be in-house
  • Five things recruiters could do better
  • Nearly 5,000 temps surveyed

Contingent Workforce Program Insights

June 21, 2019

Contingent Workforce Program Managers can use this report to:

  • Learn about the size, scope and features of peers’ programs
  • Benchmark their program across a range of metrics
  • Understand adoption levels of contingent workforce strategies including SOW management, use of MSP, VMS and payroll and... More

The Master Service Agreement and Supplier Agreement in an MSP Program

May 7, 2019

  • Helps buyers seeking to enter into a Master Services Agreement (MSA) with an MSP
  • Highlights the essential elements of the MSA
  • Includes an outline structure of an MSA and associated Supplier Agreement 

North America Internal Staff Survey 2019: Internal staff ideas on how to build trust with employees

April 7, 2019

  • 11,000 internal staff suggest how to build trust
  • Seven broad recommendations identified
  • Top suggestion: Be transparent and communicate often

North America Internal Staff Survey 2019: Internal staff career plans

March 22, 2019

  • Over 15,000 internal staff shared their career plans
  • 42% hope to rise to management at current company
  • Career plans vary notably by age

North America Internal Staff Survey 2019: Internal staff ideas on how to improve your staffing firm

March 21, 2019

  • Over 9,000 staffing firm internal staff make suggestions
  • Operational simplification and improved efficiency commonly suggested
  • Better communication, better technology also recommended

North America Internal Staff Survey 2019: What can management do to help staff develop professionally?

March 15, 2019

  • Nine thousand internal staff reveal what helps them grow professionally
  • Top: New responsibilities, job challenges, training, coaching
  • Needed: Clearer career paths, more promotion opportunities

North America Internal Staff Survey 2019: Which routine tasks should be automated or outsourced?

March 7, 2019

  • 10,000 internal staff recommend tasks for automation and outsourcing
  • Top twelve most commonly suggested tasks identified
  • Ideas cover all areas of staffing firm operations

North America Internal Staff Survey 2019: Vendors most frequently recommended by internal staff

March 5, 2019

  • Over 8,000 internal staff recommend a vendor
  • 11 vendors frequently mentioned
  • LinkedIn most popular vendor by far