Operational Metrics & Best Practices
Disaster Recovery Business Process Continuity Guidance for Staffing Firms
April 29, 2020
- Risk comes in many forms and staffing firms should be prepared to react promptly and effectively to protect employees, their business and business reputation. Despite the variability in the causes of risk, there are some simple ground rules to follow which should enable your business to cope in... More
Best Practices in Remote Working For Staffing Firms
April 3, 2020
- The six key advantages of making your firm remote work capable
- How to keep remote staff connected, engaged, and happy
- Eight legal pitfalls to avoid
- How to measure their performance when you can't see it
- The written policy you'll need to get staff on board
- What to advise staff, what equipment... More
North America Internal Staff Survey 2020: By what metrics should staff be measured?
March 26, 2020
- Most effective internal staff performance metrics identified
- 15 separate staffing occupations examined for preferred metrics
- Least effective metrics: call count and call time
- One in five staff either don't know their metrics or don't respect them
- Over 11,000 internal staff surveyed
North America Internal Staff Survey 2020: Internal staff job satisfaction (or lack thereof), and what drives it
March 6, 2020
- Internal staff give staffing firm employers a 64% NPS
- Top keys to satisfaction: good leadership, positive work environment, future opportunities
- Non-monetary incentives and work/life balance highly valued
- 15,000 staff from 217 staffing firms surveyed
North America Internal Staff Survey 2020: Advice to new employees, mistakes to avoid, how to succeed
February 18, 2020
- Over 10,000 internal staff offer advice to new employees
- Six themes dominate responses
- Most common advice: Ask questions, emulate team members, focus on learning
North America Staffing Company Survey 2019: How do staffing firms determine temporary worker wages?
November 29, 2019
- Half of firms say customers mostly dictate temp wages
- When data used, firms often reference wages of like positions placed
- About a third of staffing firms use selected outside sources
Staffing Company 2020 Planning Package
November 28, 2019
- This report is a guide to find SIA research that will help you prepare your business for trends in 2020.
- We have chosen approximately 100 reports to highlight in this Planning Package that we believe will be the most relevant and useful for you in planning tour strategy and preparing your business... More
Compliance with FLSA Overtime Rule Changes 2020
November 26, 2019
- From Jan. 1, 2020 the standard salary level requirement for an employee to be exempt from the entitlement to overtime pay under the Fair Labor Standards Act (FLSA) increases from $455 per week (annualized $23,660) to $684 per week (annualized $35,568), the first increase since 2004.
- This report... More
Global Staffing Company Survey 2019: Metrics used to measure staffing company performance
November 23, 2019
- 400 staffing execs reveal most important measures
- Areas covered: sales, recruiting, operations, profitability
- Wide variety of metrics employed
Staffing Executive Compensation Analysis: 2019 Update
November 22, 2019
- Total compensation rose by a median 6.4% in 2018 in our study of 84 executives at 43 publicly traded staffing, executive search, and other workforce solutions firms globally.
- Americas firms posted the highest median compensation at USD 1,706,216. Firms in Europe, the Middle East, and Africa... More