Operational Metrics & Best Practices

2013 Staffing Company Survey: What percent of staffing firm revenue comes from top clients?

November 22, 2013

  • We asked staffing firms for the percent of revenue they derive from their top client, as well as their top five clients.
  • Among all staffing firms, the median percent of revenue derived from a single client was 20%.
  • The median percent of revenue derived from the five largest clients was 50%. ... More

2013 Staffing Company Survey: Highest bang-to-buck direct hire and temporary recruiting tactics

November 13, 2013

  • Staffing firms reported the direct hire recruiting tactic with the highest bang-to-buck return on spend/effort to be Linkedin (32% of respondents). A significant portion of respondents also selected: Job boards (25%), recruit from existing candidate list (20%), and list jobs on company website... More

2013 Staffing Company Survey: Staffing firm priorities

November 7, 2013

  • As in every year the Staffing Company Survey has been conducted, respondents reported their company's top priority to be growing revenue. 
  • When comparing responses from the current survey with past results, we found three groups of priorities in descending order of importance: Growing revenue,... More

Lexicon of Contingent Workforce-Related Terms

November 5, 2013

  • One of the major challenges facing contingent workforce program managers and executives is ensuring that a common language is used. A lack of common definitions can cause severe communication problems.
  • To help alleviate the issue, this newly revised lexicon suggests a set of "working definitions"... More

2013 Staffing Firm Executive Compensation Analysis

September 4, 2013

  • Total compensation fell by a median 4.52 percent in 2012 at U.S.-based public staffing firms, according to an analysis of executive compensation that looked at the two most highly paid executives at a selection of publicly traded staffing firms.
  • Median total compensation for the top two executives... More

2013 Staffing Industry Sales Force Compensation Survey: Executive Summary

July 31, 2013

  • Study of staffing sales force salary and incentives 
  • Includes best practices around sales compensation
  • 98 staffing firms surveyed

2013 Contingent Buyers Survey: Payment terms for staffing firms and MSPs

July 9, 2013

  • Benchmark payment times for staffing firms, MSPs
  • Large buyers typically take longer to pay

Staffing “Recruitment Metrics” Data Analysis: "Fill Ratios" and "Time-to-Fill Statistics"

June 28, 2013

  • Two key recruitment metrics
  • Vary across staffing segment
  • Vary across contract vs perm

2013 Contingent Buyer Survey: Total annual contingent workforce spend

May 29, 2013

  • Median annual contingent workforce spend for North American buyers with 1,000 or more employees is was in the $80-$89.9 million range.
  • Buyer spend by industry, skill, size and primary contingent workforce model

April 2013 NALTO Benchmarking Survey- Summary Report

April 30, 2013

  • Summary report of locum tenens benchmarking survey results
  • 16 companies generating $1.2B in 2012 locum revenue comprise response pool
  • Among respondents, locum tenens revenue rose 10% in 2012