Operational Metrics & Best Practices

North America Staffing Company Survey 2020: Staffing firm key metrics – which are most used and which are the best?

October 23, 2020

  • Staffing executives name the key metrics they use the most
  • These metrics evaluated against firm performance
  • Six metrics associated with superior outcomes
  • Seven metrics don't seem to help much
  • One of the most popular measures associated with underperformance

North America Staffing Company Survey 2020: Do staffing firms benefit from engaging with online rating websites?

October 12, 2020

  • 70% of staffing firms engage with online rating websites
  • Firms most often monitor ratings and respond to negative reviews
  • The effort appears to pay off with respect to recruiting
  • Rating website most often engaged with: Glassdoor
  • 420 staffing firms surveyed

North America Staffing Company Survey 2020: Staffing firm operations in the COVID-19 environment

September 22, 2020

  • Top industry response to market changes: aggressive selling
  • Staffing firms overcoming operational challenges
  • Some have participated heroically in the fight against COVID itself
  • Lasting effect: IT and office/clerical think temp remote work boom will last
  • Three best practices on how to manage... More

North America Temporary Worker Survey 2020: Temporary worker interest in training

July 7, 2020

  • Temp training is a relative weak spot among staffing agencies
  • However, temps are very interested in such training when offered
  • One in seven would pay agencies for training
  • Temp desire for training has been a recurring theme in SIA surveys
  • 4,000 temporary workers shared opinions on such training... More

North America Temporary Worker Survey 2020: How to communicate with temporary workers, what they need to know

June 5, 2020

  • Email is the most preferred method of communication
  • But preferred communication methods vary by age and hourly wage
  • Temps say they hear enough about job opportunities
  • But on eight other topics they need more information
  • Explaining website and app to temps makes these more effective

Coronavirus Playbook for US Staffing Firms

May 18, 2020

  • 10 key action areas for staffing firms to survive and thrive during the pandemic
  • Contains benchmarks from recent SIA surveys and publicly-held staffing firms, along with useful links to further in-depth research
  • Includes insights regarding how staffing firms navigated past recessions and recoveries... More

North America Temporary Worker Survey 2020: Temporary worker benefit choices and preferences

May 11, 2020

  • Half of temps have independent healthcare insurance
  • Healthcare coverage much improved from 2014
  • Most common non-healthcare benefits: dental, vision
  • Would temps prefer better benefits to higher pay? No.
  • Over 3,000 temps surveyed

COVID-19: PPP Loans and Paid Leave FAQs

May 11, 2020

  • This report covers frequently asked questions about eligibility and forgiveness of PPP loans and paid leave measures introduced by the CARES Act and the Families First Coronavirus Relief Act.

Disaster Recovery Business Process Continuity Guidance for Staffing Firms

April 29, 2020

  • Risk comes in many forms and staffing firms should be prepared to react promptly and effectively to protect employees, their business and business reputation. Despite the variability in the causes of risk, there are some simple ground rules to follow which should enable your business to cope in... More

Best Practices in Remote Working For Staffing Firms

April 3, 2020

  • The six key advantages of making your firm remote work capable
  • How to keep remote staff connected, engaged, and happy
  • Eight legal pitfalls to avoid
  • How to measure their performance when you can't see it
  • The written policy you'll need to get staff on board
  • What to advise staff, what equipment... More