Operational Metrics & Best Practices
Staffing Executive Compensation Analysis: 2020 Update
December 14, 2020
- Total compensation declined by a median 0.5% in 2019 in our study of 85 executives at 44 publicly traded staffing, executive search, and other workforce solutions firms globally.
- Americas firms posted the highest median compensation at USD 1,577,142. Firms in Europe, the Middle East, and... More
North America Staffing Company Survey 2020: Terms of service: days payable, discounts, indemnification, guarantees
November 4, 2020
- Days payable: 30 days most typical
- Discounts for early payment rare and small
- About half of clients typically covered by indemnification agreements
- Larger firms and professional firms more likely to offer discounts, special terms
North America Staffing Company Survey 2020: Staffing firm key metrics – which are most used and which are the best?
October 23, 2020
- Staffing executives name the key metrics they use the most
- These metrics evaluated against firm performance
- Six metrics associated with superior outcomes
- Seven metrics don't seem to help much
- One of the most popular measures associated with underperformance
North America Staffing Company Survey 2020: Do staffing firms benefit from engaging with online rating websites?
October 12, 2020
- 70% of staffing firms engage with online rating websites
- Firms most often monitor ratings and respond to negative reviews
- The effort appears to pay off with respect to recruiting
- Rating website most often engaged with: Glassdoor
- 420 staffing firms surveyed
North America Staffing Company Survey 2020: Staffing firm operations in the COVID-19 environment
September 22, 2020
- Top industry response to market changes: aggressive selling
- Staffing firms overcoming operational challenges
- Some have participated heroically in the fight against COVID itself
- Lasting effect: IT and office/clerical think temp remote work boom will last
- Three best practices on how to manage... More
North America Temporary Worker Survey 2020: Temporary worker interest in training
July 7, 2020
- Temp training is a relative weak spot among staffing agencies
- However, temps are very interested in such training when offered
- One in seven would pay agencies for training
- Temp desire for training has been a recurring theme in SIA surveys
- 4,000 temporary workers shared opinions on such training... More
North America Temporary Worker Survey 2020: How to communicate with temporary workers, what they need to know
June 5, 2020
- Email is the most preferred method of communication
- But preferred communication methods vary by age and hourly wage
- Temps say they hear enough about job opportunities
- But on eight other topics they need more information
- Explaining website and app to temps makes these more effective
Coronavirus Playbook for US Staffing Firms
May 18, 2020
- 10 key action areas for staffing firms to survive and thrive during the pandemic
- Contains benchmarks from recent SIA surveys and publicly-held staffing firms, along with useful links to further in-depth research
- Includes insights regarding how staffing firms navigated past recessions and recoveries... More
North America Temporary Worker Survey 2020: Temporary worker benefit choices and preferences
May 11, 2020
- Half of temps have independent healthcare insurance
- Healthcare coverage much improved from 2014
- Most common non-healthcare benefits: dental, vision
- Would temps prefer better benefits to higher pay? No.
- Over 3,000 temps surveyed
COVID-19: PPP Loans and Paid Leave FAQs
May 11, 2020
- This report covers frequently asked questions about eligibility and forgiveness of PPP loans and paid leave measures introduced by the CARES Act and the Families First Coronavirus Relief Act.