Operational Metrics & Best Practices

Staffing Industry Report Webinar - January 2024

January 24, 2024

Topics covered in this webinar include:

  • Economic and Employment Trends
  • Choosing and Using Metrics at Staffing Firms
  • Insights from the Staffing Company Survey
  • The Staffing Occupational Markets Guidebook (Demo)

Watch the full, one-hour webinar on demand (available to corporate members only)... More


US Statutory Expense Tool: January 2024 Update

January 15, 2024

  • Use this tool to benchmark your firm's statutory expenses
  • Contains rates and benchmarks regarding SUTA, FUTA, Workers' Comp, Social Security, and Medicare by state
  • FUTA data covers the period 2010 through 2024 expected rates, SUTA 2010 through 2023, Social Security and Medicare 2010 through 2024,... More

Total Talent Developments 2023

December 15, 2023

  • Gain insights into trends in Total Talent Acquisition and Management
  • Identify the benefits of Total Talent offerings
  • Identify the types of services being supported and key challenges
  • Understand where providers are investing and developing Total Talent services

What to Measure, When to Measure It, and How to Measure It: Using Data and Metrics in Recruitment Agencies

December 14, 2023

  • This report provides best practices for building, improving, and expanding data strategies for staffing agencies.
  • Find guidance on how your business structure, company organization, business model, current size, and growth strategy inform your critical KPIs and how you can use these values... More

North America Staffing Company Survey 2023: Full Report

December 13, 2023

  • 609 pages of North America operational ratios, benchmarks, & best practices
  • Benchmark company performance, track competitor plans and industry trends
  • Essential data for strategic planning, fully searchable

Pricing Statement of Work Engagements

December 12, 2023

  • Understand the risk, control, and value in Statement of Work (SOW) pricing structures relative to staff augmentation and outsourcing
  • Explore SOW pricing models and strategies to determine the best approach for your program
  • Review the various SOW funding models to formulate the best operational... More

Staffing Executive Compensation Analysis: 2023 Update

December 4, 2023

  • Total compensation increased by a median 4.0% in 2022 in our study of 81 executives at 42 publicly traded staffing, executive search, and other workforce solutions firms globally.
  • Americas firms posted the highest median compensation at USD 2,698,890. Firms in Europe, the Middle East, and Africa... More

North America Staffing Company Survey 2023: Staffing firm productivity and operational benchmarks

November 18, 2023

  • Five ratios: revenue/branch, revenue/staff, staff/branch, temps/branch, temps/staff
  • Also typical occupational distribution of recruiters, salespeople, managers, other staff
  • By primary skill segment and staffing firm size

North America Staffing Company Survey 2023: Do staffing executives know what drives internal staff satisfaction?

November 9, 2023

  • Staffing executive opinions about staff satisfaction drivers measured against actual internal staff opinions
  • Staffing execs get it wrong on five important satisfaction drivers
  • Over 400 staffing executives surveyed

Statement of Work for Projects or Services

November 9, 2023

Use this report as a reference tool to:

  • Understand the key components that are included in a Statement of Work (SOW)
  • Create contractual commitments and evaluate SOW contract clauses related to deliverable evaluation, phased payment structures, escalation process, and project termination
  • Translate... More