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CWS Council - 2011 VMS/MSP Competitive Landscape – Customer Experience and Provider Culture

  • The most exhaustive study of how buyers and staffing firms feel about their MSP /VMS partners with over 44,000 surveyed and several thousand responses
  • Measures how the buyer/supplier experience varies across industries, purchase types, program tenure and dozens of other criteria
  • Studies the correlation of a provider cultural focus related to their customer satisfaction and program growth




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