CWS 3.0: March 27, 2013

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Getting the Basics Right During Implementation

Implementation basics set the stage to drive adoption in your contingent workforce program. If you have been through a program implementation — whether it was a complete program transformation, a change in providers or a program “adjustment” — you know that adoption is key. The other key component is to follow the basics.

Our Contingent Workforce Optimization Roadmap identifies six basic steps for implementation. We also showcase how implementation is the sum of all the other roadmap sections working together in harmony. Programs naturally drive adoption when they leverage their initial mission, have a strong business statement that shows ROI and adopt a standard approach to implementation.

For example, I helped implement a program that had a primary goal of mitigating risk. The program drove the structure to capture 1099s and qualify their status. We created clear rules to determine 1099 business qualifications. We had roles defined to govern the process and escalation of issues. In addition, we tested the technology to ensure it would be user-friendly.

The implementation team had a clear supply chain process with documented exceptions. Ultimately, we launched a program that clearly communicated the program process and benefits as well as the penalties for non-compliance. Everyone knew the reason for the program was to mitigate risk and who was in charge of what. Users also knew how to access the program. An endorsement from legal was included and the CEO similarly supported the cause.

Turn to the six basic steps in the CW Roadmap to ensure you utilize best practices throughout your implementation process, whether you are doing a major implementation or a change to your program.

  1. Structure Implementation Plan. Have a committed executive champion to garner over committed resources and encourage or mandate participation.
  2. Establish Policies and Business Rules. Does the program change the rules of the game or add new requirements or procedures?
  3. Determine Ongoing Roles and Responsibilities. Get key stakeholders and resources committed and engaged to drive adoption and compliance.
  4. Configure IS/IT Infrastructure. Make sure the systems work, soft launch first.
  5. Set Up Supply Chain. Reward early adopters and highlight benefits.
  6. Launch Program. Communicate to everyone and show them the value.

Each step is dependent on others in the roadmap. For instance, structuring the plan depends on having a clear business plan and establishing partner contracts. Setting up the supply chain relies on program configuration and policies. Establishing business rules depends on the sourcing model chosen. Determining the IS infrastructure relies heavily on the metrics and KPIs the program needs.

Don’t let your implementation get derailed by forgetting these steps to overcome roadblocks and drive adoption. In any contingent workforce implementation, success will be remembered and failure will never be forgotten so adhere to the basics, showcase your successes and make sure you spread the good news about your program travels.

CWS Council Members can access the Contingent Workforce Optimization Roadmap here.

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