PeopleFluent, the Waltham, Mass.-based provider of the PeopleFluent VMS, named Courtney Harkins as chief customer officer. She will report to CEO Jeff Carr.

The role was originally created to merge all customer-facing roles, from pre to post sales, into a singular accountable organization. Former Chief Customer Officer Isobel Harris has been appointed director on the PeopleFluent board and will remain chair of the company’s customer advisory board.

Harkins joined PeopleFluent as director of customer support in 2012 after leading North American HR outsourcing SaaS service at Ceridian Corporation as VP of client services.

“We are fortifying an already strong commitment to continuous excellence in all customer relationships with the appointment of Courtney Harkins, a skilled and experienced leader in services and support, to the position of chief customer officer,” Carr said. “Our ability to align all business and product decisions with the best customer outcomes and to deliver consistently excellent experiences is paramount. Isobel’s new position on the PeopleFluent Board of Directors and continued leadership of the Customer Advisory Board are a testament to our deep commitment.”