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Report Lists VMS, MSP Top Performers

December 08, 2011

Agile-1’s AccelerationVMS and Tapfin’s Econometrix ranked as “Top Performer Overall” among vendor management systems as rated by both contingent workforce buyers and staffing firms, according to a poll by Staffing Industry Analysts of more than 2,000 buyers and staffing firms. WorkforceLogic ranked as “Top Performer Overall” among managed service providers.

The poll was based on the Net Promoter Score methodology which asked the question “How likely is it that you would recommend this VMS/MSP company to a friend or colleague?” Survey participants were then asked to respond with a numerical estimation of likelihood from 0-10 with 0 being not at all likely and 10 being extremely likely. Subtracting the percentage of detractors from the percentage of promoters yields the Net Promoter Score, a customer loyalty metric and indicator of business growth.

“While about a dozen companies earned some form of top performer designation with either buyers or suppliers, only three qualified for ‘Top Performer Overall,’” said Bryan Peña, vice president of contingent workforce strategies and research at Staffing Industry Analysts. “In order to be considered for the ‘Top Performer Overall’ list, vendors had to score in the top quartile for both staffing providers and buyers. Only two vendor management systems qualified for the top performer honors and one managed service provider rated in this year’s survey scored high enough with both key audiences to qualify.”

Here’s a full list of top performers as rated by contingent workforce buyers and staffing firms. The lists are in alphabetical order. In the case of VMS providers, the company name of the provider is followed by the brand name of the VMS:

VMS systems rated as top performer by contingent workforce buyers:

  • Agile-1 - AccelerationVMS
  • Fieldglass - Insite
  • Tapfin - Econometrix

VMS systems rated as top performer by staffing firms:

  • Agile-1 - AccelerationVMS
  • PrO Unlimited - Wand
  • Tapfin- Econometrix
  • Work Nexus
  • WorkforceLogic - Essentials

MSP providers as rated as top performer by contingent workforce buyers:

  • Agile-1
  • Bartech
  • Guidant Group
  • WorkforceLogic

MSP providers as rated as top performer by staffing firms:

  • KellyOCG
  • Randstad Managed Services
  • SourceRight
  • Tapfin
  • WorkforceLogic

VMS systems that were rated as top performing by both buyers and staffing firms, earning the Top Performer Overall designation:

  • Agile-1 - AccelerationVMS
  • Tapfin - Econometrix

Top performing MSP provider as rated by both buyers and staffing firms, earning the Top Performer Overall designation:

  • WorkforceLogic