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Customer service workers among least satisfied

July 16 2013

Customer service representative jobs rank among the most numerous of office/administrative support occupations, but customer service workers are among the least satisfied of the group, according to Monster’s Workforce Talent survey.

The survey found that only 21 percent of customer service representatives expressed satisfaction with their jobs. The survey also found that among administrative professionals — another segment of office and administrative support occupations — only 27 percent were satisfied with their jobs.

However, office/administrative workers were overall among the least confident in their ability to find a new job at just 7 percent. And more than 80 percent agree that it is more challenging to find a job now than a year ago.

The Monster online survey included nearly 6,000 Monster.com users and took place from Jan. 14 to Feb. 18.

“Administrative and customer service professionals could potentially be underutilized and more generally, feel a lack of support and recognition,” said Jeffrey Quinn, vice president of Monster’s Global Insights. “With just over one-half (51 percent) of these workers expressing confidence that managers understand their skills and abilities, it is up to employers to rise and meet the challenge of creating a supportive and happy workplace.”

Top-ten office and administrative occupations, by volume:

  1. Customer service representatives
  2. First-line supervisors of office and administrative support workers
  3. Executive secretaries and executive administrative assistants
  4. Bookkeeping, accounting, and auditing clerks
  5. Office clerks, general
  6. Secretaries and administrative assistants, except legal, medical, and executive
  7. Medical secretaries
  8. Receptionists and information clerks
  9. Tellers
  10. Hotel, motel, and resort desk clerks


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