Certification Materials

Whether you have already taken the CCWP class or have just registered for your Online Class, you will find all of the Course Materials right here, sorted and separated by module number.


CCWP materials include the instructional videos and the course texts: PowerPoint slides, Participant Guide and Student Study Guide. Please remember that your access to the videos and the texts are limited; we strongly suggest that when you download the texts, you also save them locally on your machine for future reference.

You do not need to watch all the modules in order; while Staffing Industry Analysts will not monitor your usage of the videos, it is our recommendation that you watch each video at least once before you take the exam.

Should you have any questions about any of the content presented in the Instructional Videos, please submit them to ccwp@staffingindustry.com. We will respond to you within 24 hours.

Be sure to also review the "Additional Documents" listed at the bottom of this page; you'll need them to prepare for your exam. Good luck!


Module 1: Designing an Effective Contingent Workforce Program Strategy

  • Determine the best approach to improve your CW program
  • Define the As-Is State and Desire State for your program
  • Know the main options and implications of CW Sourcing Models

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 2)


Module 2: Defining and Measuring Quality and Contingent Workforce Program Value

  • Identify the three pillars of the CW program quality.
  • Identify the definition and use of the net promoter score

Instructional Video | Powerpoint Slides | Participant GuideCertification Reference Guide (Ch. 3)


Module 3: Analyzing and Acting Upon Program Management Data

  • Identify the core actor/roles in the SIPOC process flow analysis tool
  • Identify the basic steps required in effectively analyzing CW program data
  • Identify the common "Best Practices" in CW Program data analysis

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 7)


Module 4: Managing Staffing Partner Performance

  • Identify the threads of a provider performance review
  • Identify the main sections of a supplier scorecard

Instructional Video | Powerpoint Slides | Participant Guide | Participant Guide: Appendix | Certification Reference Guide (Ch. 8)


Module 5: Identifying and Managing Risks

  • Identify the common categories of risks that may affect a CW program
  • Identify the key principles for determining if someone is likely to be found a co-employee in a staffing agency work situation
  • Identify the factors comprising the IRS Three Factor test for independent contractor status
  • Identify basic risk management steps for properly classifying workers as independent contractors or employees
  • Outline the process to structure an implementation plan.
  • Identify the process to establish CW policies and business rules

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 4)


Sample Question Quiz


Module 6: Understanding Cost and Quality

  • Identify the main components of statutory expense
  • Understand how statutory costs change and be able to apply "threshold" concepts
  • Identify the conditions which change statutory expense

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 5) | Module 6 Prework Document


Module 7: Managing Change, Implementation and Program Adoption

  • Outline the process to structure an implementation plan
  • Identify the process to establish CW policies and business rules

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 6)


Module 8: Contingent Workforce Program Maturity Model

  • Identify the defining characteristics of popular process improvement tools
  • Identify the core questions that differentiate the Maturity Model Level of a CW Program versus the current CW Program Performance
  • Identify the dimension attributes of the Maturity Model analysis tools

Instructional Video | Powerpoint Slides | Participant Guide | Certification Reference Guide (Ch. 9)


Module 9: Elements and Components of Contingent Workforce Contracts

  • Identify key contract clauses
  • Identify the key service level penalties

Instructional Video | Powerpoint Slides | Participant Guide | Participant Guide - Appendix | Certification Reference Guide (Ch. 10)


Important Additional Documents: